Håkan Carlsson
Överbibliotekarie
Understanding Library Users via Surveys and Other Methods—Best Practices for Evidence-Based Library Development
Författare
Summary, in Swedish
A survey was performed over all university libraries within the Association of European Research Libraries (LIBER) in order to study how different methods of user input are utilized. Libraries using analysis based on explorative methods - such as UX and process mapping - report significantly increased user knowledge and perceived well-function.
Over 3/4 of the respondents reported performing general user surveys. Surveys offer ease of collection, effectively gather researcher user group input and generate data suitable for communicating library value to stakeholders. However, it is resource-demanding to transfer findings into service changes, especially for smaller libraries, and results often support stepwise improvements rather than discovery of new services.
Over 3/4 of the respondents reported performing general user surveys. Surveys offer ease of collection, effectively gather researcher user group input and generate data suitable for communicating library value to stakeholders. However, it is resource-demanding to transfer findings into service changes, especially for smaller libraries, and results often support stepwise improvements rather than discovery of new services.
Avdelning/ar
- Universitetsbiblioteket
Publiceringsår
2020-09-22
Språk
Engelska
Sidor
925-944
Publikation/Tidskrift/Serie
Journal of Library Administration
Volym
60
Issue
8
Dokumenttyp
Artikel i tidskrift
Förlag
Routledge
Ämne
- Information Studies
Nyckelord
- Quality assessment
- Academic libraries
- user surveys
- user knowledge
- ethnographic methods
- library development
Status
Published
Projekt
- Survey the Surveyors 2017
ISBN/ISSN/Övrigt
- ISSN: 0193-0826